Presenter Dana Friedman, president of the New York City Metro chapter of the ICCA, and CEO of Dragonfly Technologies--a systems consulting company in Manhattan for small businesses in the tri-state area will be presenting a general review of small business contact management/CRM principles.

Included in the discussion will be:

• Review of features of today's contact management products
• Cross Platform compatibility
• Common pitfalls of CRM/Contact Management products and how to avoid them
• Synchronization capabilities with handheld and other devices
• Use of CRM tools across networks, WANs, Terminal Server style networks
• Practical applications of remote access and Contact Management
• Q & A